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Privacy Policy
Welcome to our Privacy Policy, which outlines how we collect, receive, store, process, disclose, transfer, and manage your personal information (including sensitive data) in relation to your use of our Product, our websites The Digital India, and our mobile application.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through an email to your primary admin, pop-up notifications, or other appropriate methods. Updated versions will also be posted on our websites.
Information We Collect
Our Privacy Policy addresses two types of information: personally identifiable information (PII) and non-personally identifiable information (NPII). * PII includes data that can directly or indirectly identify individuals using our Product, such as names, addresses, email addresses, and contact information. * NPII comprises details like IP addresses, cookies, backend logs, and pages viewed by you or your Authorized Users. Together, PII and NPII are referred to as “Information.” Purpose and Use of Information We collect and use your Information for several reasons, including: * Registering and enabling access to our Product. * Providing access to our Websites and services. * Analysing usage to enhance your experience and improve our offerings. * Sending real-time notifications about missed calls. * Analysing call patterns and providing insights into team productivity and customer behaviour. * Providing access to Customer Data via our CRM tool. * Offering call-making capabilities via browser extensions. * Notifying you about technical updates and policy changes. * Enhancing our Website and Product functionality. * Informing you about our services, either directly or through third parties. Collecting your personal data is essential for securing access to our product and improving its functionality based on your needs.
Use of Cookies
We use cookies to provide access to our Product, and by using our services, you consent to this practice. Cookies may also be used for display advertising. You can opt out of Google Analytics for display ads and customize your ad preferences through the Google ads settings. We use cookies to implement and optimize advertising based on your interests. You can adjust your preferences or opt out via relevant settings.
Financial Information
Payment information, such as details related to bank accounts or credit cards, is processed securely by our payment gateway partners. We do not have access to your payment details, which are kept confidential by these partners.
Links to Third Party Websites
Our Product may feature links to external websites operated by third parties.. The collection and use of information by these third parties are governed by their own privacy policies. We recommend reviewing the privacy practices of any third party website you visit.
Our Commitment
We do not sell, trade, or rent your Information to third parties, except as described in this Privacy Policy or as instructed by you.
Transfer of Information
Your Information may be transferred to other parties or entities, including but not limited to Amazon Web Services and other servers, software development partners, and regulatory bodies, either within India or internationally.
Processing of Information by Third Parties
We may use third parties to process your Information.. These parties are required to maintain confidentiality and protect your data. We only disclose Information when necessary for the purposes outlined in this Privacy Policy, to fulfil your requests, or as required by law. We may also disclose Information under the following circumstances: * Legal Obligations: If required by law, or to protect our rights or the safety of users. * Business Transfers: In the event of a merger, acquisition, or other business transitions, your Information may be transferred as part of the transaction.
Security Practices
We follow international standards (ISO 27001) for information security. You can review our certification for details on our security practices.
Consent
By using our Websites or Product, you consent to the collection, storage, processing, and handling of your Information as described in this Privacy Policy.
Withdrawal of Consent
If you wish to withdraw your consent, please at info@rajannaik.com. Withdrawal of consent may result in the termination of your Product access. We will delete your Information in accordance with applicable laws and policies. For any questions or concerns about this Privacy Policy, or if you have any grievances, please reach out to us at info@thedigitalindia.com We will address your concerns within one month or within a reasonable timeframe. Our Privacy Policy is governed by Indian law, and by using our services, you consent to this jurisdiction. This Privacy Policy is effective as of April 27, 2012.